Help & FAQ

How can I add Acuity Scheduling to my website?
The easiest way to add Acuity Scheduling to your website is to take the bit of HTML we provide in Integration under Preferences and add it to a page on your website.
The other option is to match the style of Acuity Scheduling to your website and add a link from your website to your scheduling page. To do this you can change how the header and footer appear in Integration under Preferences.
If you don't need to match the style of your site exactly you can change the colors and logo under Customization in Preferences.

Can I change which currency is displayed and used for payments?
Yes, under Customization in Preferences you can set the currency. This will change how the currency is displayed and also which currency PayPal will use.
The currencies that are currently available are the U.S. Dollar, Euro, British Pound, Australian Dollar, Canadian Dollar, and Hong Kong Dollar. We can easily add other currencies, so if there is one you would like to see added just ask.

How do I remove clients from the client list?
Cancel all the client's appointments. Clients are created from their appointments, so removing the appointments for a client will remove that client.

How do I add padding time between appointments?
Edit the appointment type you'd like to add padding time to. Set the Padding field to the number of minutes you would like between appointments. So if you need 15 minutes to travel between appointments, set the padding to 15. Once you are done click Update Type to save your changes.

How far in advance can I schedule appointments?
As far in advance as you want. Feel free to schedule appointments for 15 years from now. Of course, if a client does this you'll get the notification email and have the ability to remove it or reschedule for earlier.

How can I make specific times available (like only November 14 from 9am-11am)?
Every day is open between your business hours by default. So first you need to block everything off, add an unavailable time from now until a few years into the future. Then you can use Make Time Available to add availability on the specific times you need.

How will I know when someone signs up for an appointment?
You will receive email notification when an appointment is scheduled, and appointment reminder emails a day before appointments will be sent with the Professional and Premium plans.

What email alerts should I expect to receive?
E-mails are sent out to the owner and any other email addresses associated with the calendar when an appointment is scheduled, cancelled, or rescheduled. An email is sent to the client a day before their appointment on all Premium and Professional plans. Usually messages are received within a few minutes of when they are sent out, but occasionally it can take several hours if the mail server is congested.

How can I have email notifications sent to multiple people?
E-mail notifications will be sent to the email address set in your login (you can change this under My Profile in Preferences), and you can also specify additional addresses in the calendar properties. To change calendar properties click on edit on the right side of the Appointments section with the calendar selected you would like to edit. In there you can set another email address in the email field. Multiple addresses can be entered here and separated by commas.

Can notifications be sent to my cell phone via text message/SMS?
Yes, most cell phone providers have an email address for your cell phone which can be used to receive text messages. Follow the directions about sending notifications to multiple people and add the email address for your cell phone. Here are some addresses for different providers:

ATT - phonenumber@mobile.att.net
T-Mobile phonenumber@tmomail.net
Cingular - phonenumber@mobile.mycingular.com
Sprint PCS - phonenumber@messaging.sprintpcs.com
Virgin Mobile - phonenumber@vmobl.com
Verizon - phonenumber@vtext.com
Nextel - phonenumber@messaging.nextel.com

Where phonenumber is your 10 digit cell phone number with that provider.

How do I export appointments to Outlook?
you can export all your appointments into it by logging in, going to Appointments, then on the left side bar you'll see several export icons the first one that says "Export to iCal" (right next to export to excel) will save all your appointments as an ICS file. In Outlook you can go to File -> Import -> Import iCalendar (ICS) file to import all your calendar information into Outlook.

Can I change my plan later?
Yes, just go to the "My Profile" tab under Preferences once you login and you can change your plan settings

How do I cancel?
To cancel your account log in, go to Preferences, then click Cancel under My Profile. This will downgrade your account to a free one and preserve all your settings, so if you upgrade again later all your settings will be restored.

What is the difference between the Premium & Professional plan?
The Premium plan gives you all the same features of the Professional plan, but also includes the ability to have unlimited different schedules. This lets you have several different schedules for multiple staff, locations, etc. Professional only allows for one schedule.

Do I need special software on my computer to use this?
Nope - everything is complete web based, so all you need is an internet connection and a web browser.

Are there any other charges?
There are no setup, cancellation, or extra usage fees. If you use payment processing a small amount (30 cents + 2.9%) is charged by PayPal.